Questions? You’ve come to the right place. We’ve gathered the most frequently posed questions we’ve been asked over the years and hope these cover the answers you’re looking for. Our delivery policy might provide some further answers. If you’ve got something new for us, or prefer a more personal interaction, please just send us an email to email@example.com and we’ll get back to you as soon as we can.
Do you offer same day delivery?
We’ll always try our best to get an order out when you need it. We buy our flowers fresh everyday, to order, with a few extra for same day orders. This means you get the best quality & most lovely flowers available and we keep waste to a minimum but, we can sell out quickly. The earlier you contact us the better - anything after 10:30am is too late. The fastest way to get hold of us is via email to firstname.lastname@example.org. The selection of flowers on same day orders is more limited, so you might need to be a little flexible and trust us to make you something lovely.
What times are you open?
We’re always working and love it! But we don’t have a shop. We work out of a design studio in an artist loft building and we’re in and out all day setting up events, meeting brides, buying flowers & supplies, etc. We’re generally in the studio every morning making the orders for the day, so that is the best time to catch us. If you get our voicemail we’ll return your call as soon as we can, but our email (email@example.com) follows us everywhere so that is often the fastest way for us to get back to you.
Where is your shop?
We don’t have a shop. We work out of a design studio in New York’s Chelsea neighborhood, right in the heart of the flower market. We only sell custom made bouquets for delivery and we’re open by appointment only for consultations. We don’t publish our address as we’d hate for you to decide to surprise us only to find a locked door and be disappointed.
Can you deliver my flowers at a certain time?
Generally, our flowers are delivered in business hours between 9am to 5pm, Monday to Friday. We always aim to get your flowers delivered as early as possible and work hard to deliver them quickly. Our delivery service plans the most efficient route for the day to reduce carbon emissions and get them done as soon as possible. Therefore your delivery time depends on where your address falls on the route for the day. We’ll always try to meet a preferred delivery window that you may have, we just can’t promise it. The delivery service do offer an expedited option for those occasions when you have a strict deadline, there is an additional fee for this. Please be sure to read our delivery policy for more information.
Do you deliver on the weekend?
Saturday orders are dependent upon our availability. If we are able to make a Saturday gift order, we'll be happy to. However, weekends are usually taken up with weddings and other events and we won't compromise on quality or customer service so we sometimes have to prioritize accordingly. We’re closed on Sundays (except for events) and public holidays. Please see our delivery policy for more information.
How much does delivery cost?
Delivery charges start at $20 in Manhattan for gift orders, and vary depending on location and the quantity of bouquets being delivered. Brooklyn deliveries start at $35 – we know this is really high, sorry! We have worked very hard to negotiate the most competitive delivery rates for you and we don’t make a penny from your delivery charges, there’s no mark up. Our delivery service are experienced and trust worthy and we feel this is important (and its hard to find!).
Can I pick-up my order?
Sorry, not usually. As we’re a design studio and not a shop as such, we’re often in and out all day so it makes collection a little too tricky to manage.
I have a special request for a bouquet - can I still order online?
Absolutely! The bouquets on our website are just an example, most of our work is custom designed. If you’d like the convenience of ordering online we recommend that you select a Designer Choice bouquet at your preferred price point and enter your special requests in the ‘Delivery Notes’ section of your order. We read this very carefully and we’ll contact you to confirm that we’ve seen your comments. If that doesn’t work for you, just drop us an email to firstname.lastname@example.org with your request and we’ll get back to you ASAP.
Do you deliver outside New York?
In keeping with our environmental standards, we only deliver gift orders within Manhattan and most of Brooklyn. You can check to see if we deliver in your area by clicking here. We do design and manage events outside of the city – we’ve developed a network of suppliers and can work all over the country for events.
Can I give you my own card to be delivered with the flowers?
Yes of course. But please bear in mind that we’re not always in the studio, so we’ll need to coordinate it with you to make sure we get it in time for your delivery.
Do you sell plants?
We certainly do and there is a wonderful selection of plants from local growers. All plants are special order and we require a minimum of 1 day notice.
Do you have a wedding price list?
All of our weddings (and other events) are custom designed to meet your unique requirements and budget. Unlike many florists, we do not offer wedding packages as we feel these are impersonal and your wedding should reflect you. We do have average prices which we can send to you if you’d like. Just send us an email to email@example.com or complete our quote request form.
Do you sell flowers for cooking?
Flowers grown without chemicals are safer to eat, but our flowers are not intended for human consumption. We’re not able to sell flowers by the stem and our minimum order is $65 plus delivery fee, so it usually doesn’t work out economically for the amateur chef. I always recommend that you try your local farmer’s market as there are often flowers available that are grown without chemicals (but always ask the seller first to be sure).
My order is not going far, can you waive the delivery fee?
Unfortunately, time is money. Someone has to dedicate their time to take your flowers to their destination – no matter how far away it is, it takes time.